Before preorder has been shipped to the customer:

Preorders are eligible for a full refund, no questions asked, until the order is packed and shipped.

After preorder has been shipped to the customer:

If any items in the order are damaged or defective upon arrival to the customer, we will promptly replace those items free of charge or issue a full refund upon their return. A prepaid return label will be supplied for returning the damaged or defective items.

For preorders canceled for any reason (other than damage or defect) after the items in the order have been shipped, the cost of return shipping plus a 5% restocking fee will be deducted from the full refund amount, provided the package is unopened when it arrives at our warehouse.

If the package has been opened, but the items remain sealed in their factory packaging with no missing components, the cost of return shipping plus a 10% restocking fee will be deducted from the full refund amount.

If the items have been fully or partially removed from their factory packaging but are received at our warehouse in perfect, sellable condition, with no missing components, the cost of return shipping plus a 20% restocking-&-repackaging fee will be deducted from the full refund amount.

If the items have been fully or partially removed from their factory packaging and are received at our warehouse in less-than-perfect and/or used condition, and/or are missing components, a refund amount will be determined by us upon review of the items. If no items are deemed suitable to be resold as “new,” no refund will be issued.

We’re a small, mom-and-pop operation with ever-tight margins. Our return policies and restocking fees reflect the attentive, involved work that goes into our shipping and warehousing processes.